Exchanges and returns
Can I exchange or return an item?
Sure! However, as we are hoping to minimize the carbon footprint of our activities, we encourage you to choose your garments thoughtfully and consider a no-return scenario whenever possible.
What is the deadline to make an exchange or return?
You have 30 days from the date of receipt to request an exchange or return.
What are the conditions to be able to carry out an exchange or return?
The item must be returned in its original condition, including the invoice, labels, packaging, and any other elements from the original shipment.
The item must not have been altered, washed, worn, have any odors, or show signs of misuse.
Alma reserves the right to deny exchanges or returns that do not meet these conditions.
Do I have to pay anything for an exchange or a return?
Alma assumes the costs associated with an exchange or return strictly in the following cases:
a. The product is visibly defective upon receipt.
b. The item received does not match the product shown on the website.
In the absence of any of the cases described above, the customer must bear all shipping costs associated with the exchange or return of the products.
How can I request an exchange?
To request an exchange, please email us at info@alma-clothing.pt to guarantee, upon availability of stock, the reservation of your new part. Please include the following details in the body of the email:
• Full name
• Mobile number
• Order number
• Reference and size of the item you want to exchange
• Reference and size of the item you wish to receive
• Delivery address for the new item
We will respond within 48 hours.
If your exchange is approved, send your item along with the invoice to the following address:
Notable Zenith, Unipessoal Lda.
Alma Clothing
Rua Fialho de Almeida, nº14, 2ºESQ, Escritório DY13
1070-129 Lisboa
Once the item passes quality control, we will send your new item within 10 business days.
How can I request a return?
To request a return, please email info@alma-clothing.pt with the following information:
• Full name
• Mobile number
• Order number
• Reference and size of the item you want to return
• If payment was made via ATM, please provide your IBAN for the refund
Send your article along with the invoice to the following address:
Notable Zenith, Unipessoal Lda.
Alma Clothing
Rua Fialho de Almeida, nº14, 2ºESQ, Escritório DY13
1070-129 Lisboa
If any of the products are returned with apparent damage or if the return package is lost, Alma reserves the right not to refund any amount.
How is the refund processed in case of return?
If your return is approved, we will refund the amount to your original payment method within 7 business days. Please note that depending on your bank, it may take a few additional days for the refund to appear in your account.
Questions?
If you have any questions, please contact us at info@alma-clothing.pt, and our support team will be glad to assist you.
Updated on May 1, 2025
