Terms and conditions
These Terms and Conditions govern the use of this website by users and their relationship with our brand.
The website is owned and operated by Notable Zenith, Unipessoal Lda., a company registered under tax identification number 518 144 445, with its registered office at Rua Fialho de Almeida, nº14, 2ºESQ, Escritório DY13, 1070-129 Avenidas Novas, Lisboa, Portugal – hereinafter referred to as "Alma". You may contact us via email at info@alma-clothing.pt.
These Terms and Conditions (hereinafter referred to as the “Terms”) set out the terms governing the use of the Alma website (hereinafter referred to as the “Website”) by users (hereinafter referred to as the “User”, “Users”, or “you”) and their relationship with our brand (hereinafter referred to as “we”, “us”, or “our”). Please read these Terms carefully, as they affect your rights and obligations under applicable law.
By ordering any of our products or services, the User agrees to be bound by these Terms.
You are advised to print a copy of these Terms for your future reference.
If you have any questions regarding these Terms, please do not hesitate to contact us.
1. Agreement
By using the Website, the User agrees to be bound by these Terms and authorises us to transmit data (including updated information) to obtain information from third parties. This may include, but is not limited to, their debit or credit card details or related credit reports, for the purposes of verifying your identity, validating your payment method, obtaining initial credit authorisation, and authorising individual transactions.
2. Amendments
We reserve the right to:
– update these Terms from time to time. It is the User’s responsibility to review any such changes. These updates will take effect following notification, which may be given via an announcement on the Website. If you do not agree to the revised Terms, you must stop using the Website. Continued use of the Website following such changes will be deemed to indicate your acceptance of the updated Terms;
– modify or remove, whether temporarily or permanently, the Website or any part of its content without prior notice. You acknowledge that we shall not be held liable for any such modification, suspension, or removal of the Website or its contents;
– disable any user identification code or password, whether chosen by you or assigned by us, at any time, if in our reasonable opinion you have failed to comply with any provision of these Terms.
3. Registration
By using this Website, the User guarantees that:
– they are legally capable of entering into binding contracts;
– the personal information provided at the time of registration is true, accurate, up-to-date, and complete at all times;
– they are not impersonating any other person or entity.
The User agrees to notify us immediately of any changes to their personal information by email.
4. Privacy Policy
All personal information provided by the User will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using this Website, the User consents to such processing and warrants that all information supplied is accurate.
When making a purchase through this Website, the User will be requested to provide personal details necessary for identification purposes, such as their name, email address, billing address, delivery address, credit card information, or other payment details. We guarantee that this information will be securely stored by us in compliance with all applicable legal provisions in force in Portugal.
5. Protect your Security
In order to ensure that your debit, credit, or prepaid card is not being used without your consent, we will validate the name, address, and other personal information provided during the order process against appropriate third-party databases. We take the risk of online fraud very seriously. You may be contacted for additional security checks and, as such, we kindly request your cooperation. Fraudulent transactions will not be tolerated, and any attempts will be reported to the relevant authorities.
By accepting these Terms, you consent to these checks being undertaken. When conducting these checks, personal information provided by you may be disclosed to registered credit reference agencies, which may retain a record of that information. This process is undertaken solely to verify your identity; no credit checks are performed, and your credit rating will not be affected. All information provided will be handled securely and in compliance with applicable law.
6. Observance
This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes, and regulations in relation to the Website and its use.
The User agrees not to:
– upload or transmit through the Website any viruses, Trojans, worms, logic bombs, or any material designed to disrupt or interfere with the normal operation of a computer;
– upload or transmit through the Website any defamatory, offensive, or obscene material;
– attempt to gain unauthorised access to the Website, the server on which it is hosted, or any server, computer, or database connected to the website. The User must not attempt any denial-of-service ("DoS") attacks against our Website.
Any such breaches will be reported to the relevant authorities, and we will cooperate with them by disclosing the User’s identity. In the event of a breach of this provision, the User’s right to access the website will be immediately revoked.
We shall not be liable for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may infect the User’s computer equipment, programs, data, or other proprietary material as a result of using the website or downloading any material posted on it or on any website linked to it.
7. Links to Third Parties
For the convenience of our customers, this Website may contain links to other web pages or materials that are beyond our control. Please note that we are not responsible for the content of such pages or materials, nor do we review or endorse them.
We accept no responsibility for the privacy practices or content of any external pages, nor for any damage, loss, or offence caused or alleged to be caused by the use of, or reliance on, any advertising, content, products, materials, or services available on such external pages or resources.
8. Orders
All orders are subject to acceptance and availability. If the goods ordered are not available, the User will be notified by email (or by other means if an email address has not been provided) and may choose either to wait until the product becomes available or to cancel the order.
Any order placed by the User will be treated as an offer to purchase goods or services, and we reserve the right to refuse such offers at any time. The User acknowledges that any automated confirmation of their order does not constitute our acceptance of their offer to purchase goods or services advertised on the website.
The contract between Us and the User will only be concluded when:
(i) payment has been received for the order; or
(ii) the goods are dispatched or the services commenced, whichever occurs later, at which point an email confirming dispatch (“Dispatch Confirmation”) will be sent to the User.
The contract will relate solely to those goods or services confirmed in the Dispatch Confirmation.
We will take all reasonable care to keep the User’s order and payment details secure. However, in the absence of negligence on our part, we shall not be held liable for any loss the User may suffer if a third party gains unauthorised access to any data provided when accessing or ordering from the website.
Products sold via the Website are intended for end-users only and not for resale or distribution. We reserve the right to cancel orders and suspend accounts where we believe products are being ordered in breach of this provision.
The risk in the products passes to the User upon delivery to the address specified at the time of order placement. We accept no liability for incorrect delivery addresses provided by the User or for failure to collect products from the specified delivery address.
Nevertheless, the risk of loss or damage to the products becomes the User’s responsibility only after delivery has been made to the specified address.
Alma entrusts the delivery of its orders to an external logistics provider, dispatching the ordered products on the days and at the times operated by the logistics company to the delivery address provided by the customer.
Estimated delivery times are as follows:
– Mainland Portugal and Mainland Spain: 2 to 3 business days;
– Portuguese and Spanish Islands: 6 to 10 business days;
– Other Eurozone countries: 5 to 7 business days.
Please note that delivery times may be extended during periods of high order volumes, such as sales periods, Christmas, Black Friday, or due to circumstances beyond our control.
Shipping costs are borne by the customer and will be automatically calculated at checkout.Alma is not responsible for any customs clearance charges, which shall be borne by the customer.
Should a product ordered become unavailable, Alma will notify the customer and refund any amounts paid within a maximum of fifteen (15) days from the date we become aware of the unavailability.
Delivery shall be deemed to have been completed upon signature of the delivery receipt at the agreed delivery address.
9. Rights of Exchange or Cancellation
As provided by law, Alma permits the exchange or return of items, provided they have not been used by the customer and meet the following conditions:
a) The product(s) show no signs of use or handling — items must not have been altered, washed, worn, carry any odours, or display signs of misuse;
b) The product(s) retain their original characteristics and intact labels;
c) The product(s) are complete and returned together with all materials originally included in the order.
All exchanges and returns are subject to confirmation by Alma following inspection of the returned item(s). Upon receipt at our facilities, we will conduct a thorough analysis, and the return will only be accepted if all the above conditions are met.
Should any returned item display apparent damage, or if the return package is lost, Alma reserves the right to withhold any refund.
Requests for exchanges or returns must be made clearly and unequivocally through the contact channels provided for this purpose, and the item must be shipped back to us within thirty (30) days of delivery.
Shipping costs associated with the exchange process are the sole responsibility of the customer.
In cases of return due to defects or other non-conformities — such as when the item received does not correspond to the image displayed on the website — Alma will assume responsibility for the associated return shipping costs.
Refunds for returned products will be processed via the original method of payment or by an alternative method agreed with the customer, within a maximum of seven (7) working days after the item has been received at our office.
If payment was made via Multibanco (ATM), we kindly request the customer to provide their IBAN in order to facilitate a bank transfer.
All exchange or return requests must include the order number and, where applicable, evidence of the defect.
Orders being exchanged or returned must be sent by registered mail to the following address:
Notable Zenith, Unipessoal Lda.
Alma Clothing
Rua Fialho de Almeida, nº14, 2ºESQ, Escritório DY13
1070-129 Lisboa
Portugal
When dispatching the return, the customer must also provide Alma with the shipment's tracking code through the designated contact means.
10. Pricing and Payment
The prices displayed on the Website include VAT at the applicable legal rate.
Prices shown are correct at the time the information is entered into the system; however, we reserve the right to amend prices at any time without prior notice (except for orders for which an Order Confirmation has already been issued).
In the unlikely event that the price displayed on the confirmation page is incorrect and this error is identified before we accept an order, pursuant to clause 9, we are under no obligation to sell the goods at the displayed price. We endeavour to ensure that all prices shown on the website are accurate, but errors may occasionally occur. If we discover an error in the price of goods ordered by the User, they will be notified as soon as possible and offered the option to reconfirm the order at the correct price or cancel it. Should the User choose to cancel the order after having already paid for the goods (provided they have not yet been dispatched), a full refund will be issued.
The User confirms that they are authorised to use the selected payment method from among the options provided by Alma: ATM, credit card, MBWay, PayPal, Google Pay, or Apple Pay.
We reserve the right to expect payment within twenty-four (24) hours. If payment is unsuccessful, the User will be notified via the email address provided. If the User does not wish us to attempt to process the payment again, they must cancel the order before the payment is reattempted.
Promotional codes may be used strictly under the Terms and Conditions under which they were issued, which may include, among other conditions, eligibility criteria and a maximum order value. The User must familiarise themselves with the applicable terms and conditions before placing an order. We reserve the right to reject or cancel any orders that do not comply with these terms, even where a credit or debit card has already been charged.
In the event of any inconsistency between the Terms and Conditions under which promotional codes are issued and these Terms, the Terms and Conditions of the promotional codes shall prevail.
11. Intellectual Property
The content of the Website is protected by copyright, trademarks, database rights and other intellectual property rights.
The User acknowledges that all material and content made available through the Website shall remain the exclusive property of Alma or its licensors.
The User may browse and display the content of the Website on a monitor, save content electronically on a disk (but not on any server or other storage device connected to a network), or print a copy for personal, non-commercial use, provided that all copyright and proprietary notices are retained in their original form.
The User must not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any materials or content from the website without our prior written consent.
12. Limited Liability
Supply of Goods:
(a) If we fail to comply with these Terms due to our fault, we shall only be liable to the User for any losses suffered as a direct and foreseeable result of our breach (whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise).
(b) Nothing in these Terms shall exclude or limit our liability for:
– death or personal injury caused by negligence;
– fraud or fraudulent misrepresentation;
– any breach of obligations implied by applicable law;
– defective products under consumer protection legislation;
– any deliberate breaches of these Terms that would constitute a breach of contract; or
– any other matter for which it would be unlawful to exclude or attempt to exclude liability.
Use of the Website:
The Website is provided on an “as is” and “as available” basis, without any representations, endorsements or warranties of any kind, whether express or implied, in relation to its operation or the information, content, materials, or products included on it.
The User acknowledges that we cannot guarantee the security or privacy of the website or any information transmitted by the User. The User accepts the risks associated with the use of the internet.
Although we endeavour to ensure that the information contained on the website is accurate, reliable and of high quality, we do not accept any liability for any inaccuracies, errors, or omissions, nor for any results obtained from the use of such information, or for any technical issues encountered while using the website. Should we be notified of any inaccuracies, we will seek to correct them as soon as reasonably practicable.
In particular, we disclaim all liability in connection with:
– the incompatibility of the website with any of the User’s equipment, software or telecommunications links;
– technical problems, including website errors or inaccuracies;
– the failure of the website to meet the User’s requirements.
To the fullest extent permitted by law, the User agrees that we shall not be liable for any consequential, incidental, indirect, special, or punitive damages (including, without limitation, loss of liquidity, loss of profits, loss of business opportunity, loss of anticipated savings, wasted expenditure, loss of privacy, or loss of data) arising out of or in connection with the use of the Website.
13. Separation
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
14. Resignation
No waiver by us of any breach of these Terms shall be deemed a waiver of any subsequent or preceding breach.
15. Entire Agreement
These Terms entirely form the basis of any agreement between Alma and the User.
16. Law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Portugal.
17. Reviews
By submitting a review, the User grants us the right to publish, translate, adapt, distribute, and display such content through any media or communication channels that affects us.
The User also grants us the right to use their name in connection with such content, should we choose to do so.
The User agrees to waive any right to be identified as the author of the content and to refrain from objecting to its derogatory treatment.
Updated on May 1, 2025
