Shipping policy
Order processing and Delivery
Alma partners with Batch Logistics to handle order delivery. After placing your order, you will receive a confirmation email. Once your order is dispatched, a follow-up email with tracking information will be sent to you. Orders are shipped according to the logistics company's schedule to the delivery address provided by you.
Delivery timeframes
- Mainland Portugal and Spain: 2 to 3 business days
- Portuguese and Spanish Islands: 6 to 10 business days
- Other Eurozone Countries: 5 to 7 business days
Please note that delivery times may be extended during peak periods or due to unforeseen circumstances beyond our control.
Shipping costs
- Shipping costs are the responsibility of the customer and are calculated during the checkout process based on your location.
- Shipping fees are non-refundable in the case of returns.
- Free shipping is available for orders over €79 within mainland Portugal.
Customs and Duties
Alma is not responsible for any additional costs related to customs clearance. These charges are the customer’s responsibility.
Unavailable products
If an ordered product is unavailable, Alma will notify you and process a refund within 15 days from when we become aware of the unavailability.
Delivery completion
Delivery is considered complete once the delivery receipt has been signed at the agreed address.
Questions?
For any questions regarding your order or delivery, please email us at info@alma-clothing.pt, and our support team will be glad to assist you.
Updated on May 1, 2025
